The type of data we collect and process
Voice Data and Chat
All content data such as voice data and text messages is end-to-end encrypted between user devices using Dynamic Encryption technology. Encryption keys reside only on the user device during a call and are effectively removed at call termination. Encryption keys cannot be recovered by Sferisk IBDG Polska Sp. z o.o. nor by any third party. Chat data may be stored on the Server System but in encrypted form only.
Sferisk IBDG Polska Sp. z o.o. do not collect log data from the devices. The Server System does log relevant information required for call statistics and auditing.
User Meta Data
When an account for Dencrypt Communication Solutions is created, we may ask you to provide: name, title, company, department and logo. These data will be displayed in the phonebook and visible to other users within your organisation. We may also ask your to provide an email address or phone number, which is only used for the first time registration. These data will only be visible for the administrators of the Server System. User meta data is stored on the Dencrypt Server System operated in secure environments either at Sferisk IBDG Polska Sp. z o.o.’s trusted cloud provider or at the customer organisation itself. User meta data is only accessible by authorized and trained personnel.
Other Technical Data
Sferisk IBDG Polska Sp. z o.o. collects the device ID on the Server System in order to route encrypted calls and chat between user devices.
We may disclose your personal information to third parties in the following limited circumstances:
If all or substantially all of our assets or the assets of any member of our group are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are obligated to disclose or share your personal data in order to comply with any legal obligation (including any obligation to disclose personal data to a regulatory body or law enforcement agency in circumstances where a legitimate Court Order has been obtained from a Court of competent jurisdiction (keeping in mind that we are technically unable to disclose in decrypted form any conversation or message communicated using our products ), or in order to enforce or apply the terms of the relevant license agreement and/or other agreements.
If disclosure is necessary to protect the rights, property, or safety of, inter alia, our business, our employees, or our customers, we may disclose for the purposes of fraud protection and credit risk reduction, as well as the prevention of hostile acts.
If you are an existing customer, we will only contact you by electronic means with information about products and services similar to those, which were the subject of a previous sale to you.
We will not use your personal data for marketing purposes without first requesting and obtaining your permission to do so.
Notification of Change
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org